IT Service Desk | Manage Support Tickets, Automate Q&A

With Talla
IT Teams can...

Manage and Prioritize Tickets Easily

Say goodbye to juggling a constant stream of emails, chat messages, and drop-ins to your desk. Talla gives you an easy-to-use dashboard to manage, prioritize, and respond to inquiries, all in one place.

Answer Repetitive Questions Once

Use Talla’s conversational knowledge base to answer frequently asked questions, giving you the ability to answer, “What’s our wifi password?” only once. Employees will be able to easily ask Talla, and if the information doesn’t already exist, Talla will find it and learn over time.

Get Employees to Follow IT Best Practices. Really.

Training employees on IT and security best practices too often falls on deaf ears, despite being critical for your business. Deliver information, track completion, and collect responses, all through Talla. Let Talla manage the busywork of follow-ups and reminders.

Become a Strategic Business Partner

Automate your repetitive IT tasks and busywork, so that you can focus on strategic initiatives. You’ll have real-time data to understand employee engagement, problem areas, and inquiries. Generate reports to understand the overall health of your organization.