Talla Support Automation and Chatbot Platform | Pricing and Packages

Automated Customer Support
For Your Team

Reduce resolution times, improve agent productivity, and increase customer satisfaction. Support your customers better with Talla.

Month-to-Month Month-to-Month Annual Annual Save 15%
  • Agent Assist

    Equip your agents with the right tool to serve customers.
  • Customer Assist

    Provide instant support on your customer-facing site.
  • Automations

    Enhance your support workflows with automated processes.

Starter

Support teams getting started with automation.

$2000/mo


Includes:

  • 10 users. Additional users are billed at $40/user/month.
  • 2000 content pages available for Knowledge Extraction.
  • Integrate with Slack or Microsoft Teams.
  • View analytics on user interactions, content training, training progress, and overall effectiveness.
  • Use smart templates to build content that’s optimized for machine learning.
  • Identify knowledge gaps and triage.



Growth

Support teams that use multiple systems and have different types of users.

$5000/mo


Includes everything in Starter, plus:

  • 100 users. Additional users are billed at $35/user/month.
  • 10,000 content pages available for Knowledge Extraction.
  • Integrate with your existing workflows via browser extension.
  • Assign different user roles and permissions.
  • Use single sign-on via SAML.

Enterprise

Large support teams that need to scale their efforts.

Custom


Includes everything in Growth, plus:

  • A custom number of users.
  • A custom number of content pages available for Knowledge Extraction.
  • Integrate with a custom number of systems.
  • Add custom process automations.

How are users calculated?

The number of users is determined by how many people within your organization you want to be able to create and/or access content within Talla.

What chat platforms can I use?

Talla integrates with Slack and Microsoft Teams. You can also use TallaChat, our standalone web application or embed the Talla Beacon into an existing system.

What systems can I integrate with?

You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.

Can I bundle multiple products together?

Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.

Starter

Support teams getting started with automation.

$2000/mo


Includes:

  • Automate resolving 1,000 support inquiries per month. Additional resolutions are billed at $0.65/resolution.
  • Automate extracting answers from up to 2000 content pages.
  • Deploy to up to 5 support sites.
  • Identify knowledge gaps and triage.
  • View analytics on user interactions, content training, training progress, and overall effectiveness.

Growth

Mid-size teams managing multiple systems and points of contact.

$5000/mo


Includes everything in Starter, plus:

  • Automate resolving 6,000 support inquiries a month. Additional resolutions are billed at $.55/resolution.
  • Automate extracting answers from up to 10,000 content pages.
  • Deploy to up to 10 support sites.
  • Allow customers to open new requests from your support site.
  • Integrate with 1 live chat system.
  • Integrate with 1 ticketing system.

Enterprise

Large support teams needing to scale their efforts.

Custom


Includes everything Growth, plus:

  • Automate resolving an custom number of support inquiries.
  • Automate extracting answers from a custom number of content pages.
  • Deploy to up to custom number of support sites.
  • Integrate with an customed number of systems.
  • Add custom process automations.

What is a resolution?

A resolution is counted when Talla successfully automates answering the customer’s support inquiry.

What systems can I integrate with?

You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.

Can I bundle multiple products together?

Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.

Enterprise

Teams that want to streamline their existing support workflows.

Custom


Add:

  • Automated logic flows that resolve customer requests.
  • Automated processes between your internal systems.

What chat platforms can I use?

Talla integrates with Slack and Microsoft Teams. You can also use TallaChat, our standalone web application or embed the Talla Beacon into an existing system.

What systems can I integrate with?

You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.

Can I bundle multiple products together?

Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.


Need help deciding?