Support Your Customers Better with Talla

Talla merges AI, automation, and machine learning to equip support teams with everything they need to reduce resolution times, close more tickets, and increase productivity. Talla is the most precise support automation tool, which means your customers get information they can trust.

Monthly Plan

Annual Plan

Save 15%

Starter

For support teams looking to get started with automation.
299$/mo
500 resolutions
Request a Demo
3,050$/yr
500 resolutions/mo
Request a Demo

Starter Plan includes:

Automate resolving 500 support inquiries a month (Additional resolutions are billed at $.60/resolution)
Allow customer to submit support inquiries via a web form OR chat
Integrate with 1 external system
Capture unautomated inquiries and triage
View analytics on user interactions, content training, training progress, and overall effectiveness

Growth

For mid-size support teams that manage multiple systems and points of contact.
899$/mo
1000 resolutions
Request a Demo
9,170$/yr
1000 resolutions/mo
Request a Demo

All features in the Starter Plan plus:

Automate resolving 1,000 support inquiries a month (Additional resolutions are billed at $.50/resolution)
Allow customers to submit support inquiries via a web form AND chat
Integrate with 3 external systems
Automate support activities, cross-system workflows, and pulling reports.

Enterprise

For large support teams that need to scale their efforts.
Custom
Pricing
unlimited
resolutions
Request a Demo

All features in the Growth Plan plus:

Automate resolving an unlimited number of support inquiries.

Starter

For support teams looking to get started with automation.
299$/mo
10 users
Request a Demo
3,050$/yr
10 users
Request a Demo

Starter Plan includes:

10 users (Additional users are billed at $20/user)
10 users (Additional users are billed at $204/user/year)
Integrate with 1 chat platform
Integrate with 1 knowledge base or ticketing system
Automate 1 support activity, cross-system workflow, or reporting activity
View analytics on user interactions, content training, training progress, and overall effectiveness
Use smart templates to build content that’s optimized for machine learning
Capture unautomated responses and triage

Growth

For support teams that use many systems and have different types of users.
999$/mo
100 users
Request a Demo
10,190$/yr
10 users
Request a Demo

All features in the Starter Plan plus:

100 users (Additional users are billed at $25/user)
100 users (Additional users are billed at $255/user/year)
Integrate with 3 chat platforms
Integrate with 3 knowledge bases or ticketing systems
Automate unlimited support activities, cross-system workflows, and reporting activities
Assign different user roles and permissions
Use single sign on via SAML
Sync data bi-directionally

Enterprise

For large support teams that need to scale their efforts.
Custom
Pricing
custom users
Request a Demo

All features in the Growth Plan plus:

A custom number of users
Integrate with an unlimited number of systems

Enterprise

For teams that need to have accurate information always available
1,010$/yr
Request a Demo
10 users (Additional users are billed at $7/user)
Capture unautomated answers and triage
Import existing information from another knowledge base or system
Integrate with a chat platform
Use smart templates to build content that’s optimized for machine learning

What is a resolution?

A resolution is counted when Talla successfully automates answering the customer’s support inquiry.

What systems can I integrate with?

You can integrate Talla with systems such as Salesforce, JIRA, Zendesk, GitHub, Slack, Microsoft Teams, and more. Please contact us to learn more.

How are users calculated?

The number of users is determined by how many people within your organization you want to be able to create and access content within Talla.

What systems can I integrate with?

You can integrate Talla with systems such as Salesforce, JIRA, Zendesk, GitHub, Slack, Microsoft Teams, and more. Please contact us to learn more.

What chat platforms can I use?

Talla integrates with Slack and Microsoft Teams. You can also use TallaChat, our standalone web application or embed the Talla Beacon into an existing system.

Still have questions?