Talla Support Automation and Chatbot Platform | Pricing and Packages

Automate 90% of Support Tickets

Reduce resolution times, improve rep productivity, and increase customer satisfaction. Support your customers better with Talla.

Month-to-Month Month-to-Month Annual Annual Save 15%
  • Support Rep Assist

    Equip your support team with the best information to serve customers.
  • Customer Assist

    24/7 instant, automated customer support on your site.
  • Knowledge Base

    Ensure your information is always up-to-date, accurate, and accessible.

Starter

Support teams getting started with automation.

$599/mo


Includes:

  • 10 users. Additional users are billed at $20/user/month.
  • Integrate with 1 chat platform.
  • Integrate with 1 knowledge base or ticketing system.
  • Automate 1 support activity, cross-system workflow, or reporting activity.
  • View analytics on user interactions, content training, training progress, and overall effectiveness.
  • Use smart templates to build content that’s optimized for machine learning.
  • Identify knowledge gaps and triage.



Growth

Support teams that use multiple systems and have different types of users.

$1,499/mo


Includes everything in Starter, plus:

  • 100 users. Additional users are billed at $25/user/month.
  • Integrate with 3 chat platforms.
  • Integrate with 3 knowledge bases or ticketing systems.
  • Automate unlimited support activities, cross-system workflows, and reporting activities.
  • Assign different user roles and permissions.
  • Use single sign-on via SAML.
  • Sync data bi-directionally.

Enterprise

Large support teams that need to scale their efforts.

Custom


Includes everything in Growth, plus:

  • A custom number of users.
  • Integrate with an unlimited number of systems.

How are users calculated?

The number of users is determined by how many people within your organization you want to be able to create and/or access content within Talla.

What chat platforms can I use?

Talla integrates with Slack and Microsoft Teams. You can also use TallaChat, our standalone web application or embed the Talla Beacon into an existing system.

What systems can I integrate with?

You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.

Can I bundle multiple products together?

Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.

Starter

Support teams getting started with automation.

$699/mo


Includes:

  • Automate resolving 500 support inquiries per month. Additional resolutions are billed at $0.60/resolution.
  • Allow customers to submit support inquiries via a web form or chat.
  • Integration with 1 external system.
  • Identify knowledge gaps and triage.
  • View analytics on user interactions, content training, training progress, and overall effectiveness.

Growth

Mid-size teams managing multiple systems and points of contact.

$1,699/mo


Includes everything in Starter, plus:

  • Automate resolving 1,000 support inquiries a month. Additional resolutions are billed at $.50/resolution.
  • Allow customers to submit support inquiries via a web form AND chat.
  • Integrate with 3 external systems.
  • Automate support activities, cross-system workflows, and pulling reports.

Enterprise

Large support teams needing to scale their efforts.

Custom


Includes everything Growth, plus:

  • Automate resolving an unlimited number of support inquiries.

What is a resolution?

A resolution is counted when Talla successfully automates answering the customer’s support inquiry.

What systems can I integrate with?

You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.

Can I bundle multiple products together?

Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.

Enterprise

Teams that need to have accurate information always available

$99/mo


Includes:

  • 10 users. Additional users are billed at $7/user/month.
  • Capture knowledge gaps and triage.
  • Integrate with a chat platform.
  • Use smart templates to build content that’s optimized for machine learning.
  • Import existing information from another knowledge base or system available for an additional fee.

What chat platforms can I use?

Talla integrates with Slack and Microsoft Teams. You can also use TallaChat, our standalone web application or embed the Talla Beacon into an existing system.

What systems can I integrate with?

You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.

Can I bundle multiple products together?

Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.


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