Automated Customer Support
For Your Team
Reduce resolution times, improve agent productivity, and increase customer satisfaction. Support your customers better with Talla.
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Agent Assist
Equip your agents with the right tool to serve customers. -
Customer Assist
Provide instant support on your customer-facing site. -
Automations
Enhance your support workflows with automated processes.
Starter
Support teams getting started with automation.
Includes:
- 10 users. Additional users are billed at $40/user/month.
- 2000 content pages available for Knowledge Extraction.
- Integrate with Slack or Microsoft Teams.
- View analytics on user interactions, content training, training progress, and overall effectiveness.
- Use smart templates to build content that’s optimized for machine learning.
- Identify knowledge gaps and triage.
Growth
Support teams that use multiple systems and have different types of users.
Includes everything in Starter, plus:
- 100 users. Additional users are billed at $35/user/month.
- 10,000 content pages available for Knowledge Extraction.
- Integrate with your existing workflows via browser extension.
- Assign different user roles and permissions.
- Use single sign-on via SAML.
Enterprise
Large support teams that need to scale their efforts.
Includes everything in Growth, plus:
- A custom number of users.
- A custom number of content pages available for Knowledge Extraction.
- Integrate with a custom number of systems.
- Add custom process automations.
How are users calculated?
The number of users is determined by how many people within your organization you want to be able to create and/or access content within Talla.
What chat platforms can I use?
Talla integrates with Slack and Microsoft Teams. You can also use TallaChat, our standalone web application or embed the Talla Beacon into an existing system.
What systems can I integrate with?
You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.
Can I bundle multiple products together?
Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.
Starter
Support teams getting started with automation.
Includes:
- Automate resolving 1,000 support inquiries per month. Additional resolutions are billed at $0.65/resolution.
- Automate extracting answers from up to 2000 content pages.
- Deploy to up to 5 support sites.
- Identify knowledge gaps and triage.
- View analytics on user interactions, content training, training progress, and overall effectiveness.
Growth
Mid-size teams managing multiple systems and points of contact.
Includes everything in Starter, plus:
- Automate resolving 6,000 support inquiries a month. Additional resolutions are billed at $.55/resolution.
- Automate extracting answers from up to 10,000 content pages.
- Deploy to up to 10 support sites.
- Allow customers to open new requests from your support site.
- Integrate with 1 live chat system.
- Integrate with 1 ticketing system.
Enterprise
Large support teams needing to scale their efforts.
Includes everything Growth, plus:
- Automate resolving an custom number of support inquiries.
- Automate extracting answers from a custom number of content pages.
- Deploy to up to custom number of support sites.
- Integrate with an customed number of systems.
- Add custom process automations.
What is a resolution?
A resolution is counted when Talla successfully automates answering the customer’s support inquiry.
What systems can I integrate with?
You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.
Can I bundle multiple products together?
Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.
Enterprise
Teams that want to streamline their existing support workflows.
Add:
- Automated logic flows that resolve customer requests.
- Automated processes between your internal systems.
What chat platforms can I use?
Talla integrates with Slack and Microsoft Teams. You can also use TallaChat, our standalone web application or embed the Talla Beacon into an existing system.
What systems can I integrate with?
You can integrate Talla with systems such as Salesforce, Jira, Zendesk, GitHub, Confluence, HubSpot, Slack, Microsoft Teams, and more. Please contact us to learn more.
Can I bundle multiple products together?
Yes! The Talla platform is designed to work together. If you’re looking to purchase different products together, contact us and we’ll put together a custom package for you.
Need help deciding?
