Resolve commonly asked support questions immediately without any human intervention. This allows your support team to focus on the tickets that truly need their attention
Talla gives your customers an answer to their question, not just a page of search results they need to weed though. Relevant, accurate information -- that’s the power of AI.
If a support answer can’t be automated and needs to be escalated to a support rep, Talla can provide suggested answers to the agent, speeding up resolutions.
Have Talla automatically collect background information and ask clarifying questions before a ticket comes in to arm your reps with everything they need to close it quickly.
Be there when your customers need you, day or night. By automating support, problems with serving customers in different time zones or off-hours are a thing of the past.
Talla works with your existing systems, including Salesforce, Zendesk, and more. Pair with Knowledge Assist for even better results.
At STRV, our customers include companies like Microsoft, Lufthansa, Tinder, and Hallmark. They demand excellence from us, so we need to ensure our team is equipped with the best tools possible, which includes Talla.