Talla Customer Assist | Automate Customer Chat Support on Your Site

Achieve Zero Contact Resolution
with What You Know

Give your customers 24/7 support that
provides answers instead of search results.

Customer Assist overlay on an example site.

Embed as a chatbot or as a screen overlay on your support site.

Deliver precise answers to customers, 24/7.

Gather feedback from each interaction to help Talla improve over time.

Scale your support operations
with self-service

Automate Answering
Support Tickets

Resolve commonly asked support questions immediately without any human intervention. This allows your support team to focus on the tickets that truly need their attention.

Back and Forth

Have Talla automatically collect background information and ask clarifying questions before a ticket comes in to arm your reps with everything they need to close it quickly.

Provide Answers,
Not Just Search Results

Talla gives your customers an answer to their question, not just a page of search results they need to weed though. Relevant, accurate information — that’s the power of AI.

Connect with Customers,

Be there when your customers need you, day or night. By automating support, problems with serving customers in different time zones or off-hours are a thing of the past.

The machine learning capabilities are incredible; Talla is able to decipher exactly what is asked and deliver the correct response over 90% of the time.

Matt Berg Sr. Director of Client Success Management
SAP Concur

Ready to get started?