Talla Support Rep Assist | Automate Answering Support Tickets

Make Every Support Rep
Your Best Support Rep

Decrease resolution times while providing a better customer experience. Give each support rep an assistant that finds information and suggests answers to tickets.

Automate answering support tickets in one click.

Access accurate, precise information anywhere with powerful integrations and the Talla Chrome plugin.

Gather feedback from each interaction to help Talla improve over time.

Give every support rep
their own intelligent assistant

Always Have
the Right Information

Talla gives your support team answers to their questions, not just a page of search results they need to weed though. Helping customers is faster and easier with Talla at their side.

Get Real-Time
Answers in Chat

Talla works where you team is. Integrate with Slack, MS Teams or TallaChat to give your team instant access to the information they need.

Automate Repetitive Support Tasks

Turn conversations into actions by automating repetitive processes. Answer and execute solutions from one place to close the customer service loop even faster.

Close Knowledge Gaps

When a support rep needs information that Talla doesn’t already know, Talla notifies you of the knowledge gap and circles back to the person when the information gets added.

Make Existing Workflows
Smarter

Turn conversations into actions by automating repetitive processes. Answer and execute solutions from one place to close the customer service loop even faster.

Onboard and Train
Reps Faster

Getting new hires up to speed takes time, and can be a resource drain for the whole team. Talla automates onboarding and training to make everyone more productive.


Talla has been an absolute game changer in the way our Client Success Team finds information. It’s greatly reduced the amount of time we spend searching for answers down to seconds. Talla is able to decipher exactly what is asked and deliver the correct response over 90% of the time.

Matt Berg Senior Director of Client Success Management | SAP Concur


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