AI and Automation for Customer and Client Success Teams | Talla

Give Success the Power to
Be Successful

Talla ensures that your customer success team has information they can trust at their fingertips. Talla automates keeping your information up-to-date and in the hands of your team when they need it.

Keep Your Team Knowledgeable
on New Offerings

Retaining existing customers has a direct impact on your bottom line. Talla can train your team on the latest product offerings, services updates, and customer promotions so that they can build lasting relationships with your customer base.

Know What Your Team Needs

Talla shows you where gaps exist in your current knowledge base so that you can create the information that matters most to your team. If a team member searches for information that doesn’t already exist, Talla will let you know and circle back with the person so you don’t have to.

Give Customer Success Information They Can Rely On

Say goodbye to stale and duplicate content. Talla handles validating information to ensure it’s up-to-date and can invite others to contribute needed content to a page. Your team will know that they have accurate, complete information that they can trust.


Talla has been an absolute game changer in the way our Client Success Team finds information. It’s greatly reduced the amount of time we spend searching for answers down to seconds. Talla is able to decipher exactly what is asked and deliver the correct response over 90% of the time.

Matt Berg SENIOR DIRECTOR OF CLIENT SUCCESS MANAGEMENT · SAP CONCUR


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