Give your customers always-on, self-serve support that delivers answers to their questions — not just a pile of search results. Increase customer satisfaction and reduce resolution times. It’s a win-win.
Integrate Talla with your chat platform or use TallaChat to give your team instant access to information from wherever they are. Looking for a particular help document or customer information? Just ask Talla.
Say goodbye to stale and duplicate content. Talla handles validating information to ensure it’s up-to-date and can invite others to contribute needed content to a page. Your team will know that they have accurate, complete information that they can trust.
Talla shows you where gaps exist in your current knowledge base so that you can create the information that matters most to your team. If a team member searches for information that doesn’t already exist, Talla will let you know and circle back with the person so you don’t have to.
Matt Berg