AI-Powered Automation for Service and Support Teams | Talla

Build Bots and Automations To Make Your Customers and Employees Happier

Help customers instantly by automating answering support tickets and providing support reps with recommended answers. See the immediate impact AI and automation can have on all of your support processes.


Improve the Customer Experience
While Increasing Your ROI

Your customers expect a great support experience, and that means solving their issue quickly and accurately. Talla combines AI and automation to give you the right information at the right time, anywhere you are.

Plans & Pricing

Schedule a Demo

90%

of Support Answers

can be automated.

20%

Increase

in support rep productivity.

10x

Faster

ticket response times.

50%

Decrease

in ticket handling time.


How Talla Can Help You

The best customer support experience starts with accurate information.
Make yours accessible everywhere your team and customers are.

Make Reps Smarter

Give each support rep an assistant that finds the right information and suggests answers to tickets with Support Rep Assist.

Automate Answering Tickets

Automate answering customer support tickets through powerful chatbots directly on your site with Customer Assist.

Improve Your Information

Create content that solves support tickets, improves over time, and is accessible anywhere you need it with Knowledge Assist.


The Talla Difference

Talla combines AI and automation to give your support team and customers the most precise information.

Precise and
Accurate Information

Talla uses AI and machine learning to provide the most accurate information to users. No more scanning through pages of results. Get the right answer the first time.

A System that Learns
Continuously, Just Like You

Better information, faster resolutions, happier customers, and an overall more efficient support process. That’s the power of Talla’s continuously learning AI.

The Power of AI,
Everywhere You Work

Talla is always there when and where you need it. Your team will always have what they need at their fingertips via web, chat, and Talla’s Chrome plugin.

Automations to Make
Support Run Smoothly

Automate support activities, build cross-system workflows, and access everything in one place. Talla integrates with popular services like Salesforce, Jira, Slack, MS Teams, and more.

Resources

Podcast

AI @ Work

Learn How Spotify Uses Machine Learning to Improve Music Recommendations

Talla Co-Founders Rob May and Byron Galbraith interview Spotify's Machine Learning Leader David Murgatroyd for this week's episode of AI at Work.

Blog

Understanding the 3 Different Types of Support Chatbots

If you are looking to deploy a chatbot for support and have started to investigate the market for chatbot providers, you've probably been left with your head spinning trying to understand how they are different.

Customer Testimonial

SAP Concur Automates 90% of Support Inquiries with Talla

Talla has been an absolute game changer in the way our Client Success Team finds information. It’s greatly reduced the amount of time we spend searching for answers down to seconds. The machine learning capabilities are incredible; Talla is able to decipher exactly what is asked and deliver the correct response over 90% of the time.

Matt Berg Senior Director of Client Success Management

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